The best way to contact us is via Messenger through our Facebook / Meta page here.
Question: What is your return policy?
Answer: We realize this holster isn't for everyone and that is totally fine. We offer a 30 day return policy. Returns for refund must be postmarked within 30 days and must be returned in new condition. You will be refunded the cost of the item, but not the shipping charges. A $5 shipping and restocking fee will be deducted from your refund. Please contact us via Facebook or email for a return label.
Question: I ordered the wrong holster, now what?
Answer: Please contact us via Facebook or email and we will be happy to help.
Issue: Item not delivered
Answer: The customer is responsible for providing an accurate shipping address. We are not responsible for items where tracking shows as delivered, but not received by customer. If an order is returned to us as undeliverable, the customer will be responsible for any additional postage required to re-ship the package.
Issue: Item delivered to incorrect address.
Answer: We ship to the address provided with the order. If you realize the address is incorrect, please let us know immediately. If the package has already been shipped to the incorrect address, we will need to wait for it to be returned to us before we can reship it. If the package is not returned to us, you will need to file a claim with the mail carrier to try to retrieve it or be compensated for it. We are a very small Army Veteran team, not a large corporation. We are not set up to mail replacements or issue credits/refunds to clients who've accidentally entered the incorrect address. We are not responsible for refunding or replacing items that are delivered to an incorrect address provided by a customer.
Issue: My order is stuck in transit.
Answer: Essential Holsters is not liable once an order has left our facility. If you do not receive your order because it is "in transit," you will need to file a claim with USPS.
Issue: My order has been deemed "Return to Sender" by USPS.
Answer:In the case where your order is "Returned to sender" for any reason, we will issue your refund, deducting the shipping charges from the refund. It is the clients responsibility to ensure the shipping address is correct.
Question: Do you offer any holsters other than what is listed on your website?
Answer: Unfortunately no. All holsters we have will be listed on our website, if the holster you would like is not listed, we do not offer it at this time. Please feel free to message us here with the gun model you are looking for. We are still interested in what holster you would need! We are adding more holsters as quickly as we can. Please follow our Facebook page for updates on new releases.
Question: Will This holster work on a gun that it is not listed for?
Answer: No. Each holster is designed to fit each gun specifically. For instance, an Ruger LCP will not work on a Ruger LC9. The holsters are not interchangeable, a Glock holster will not work on a Sig Sauer. Please do not use the holster for a gun that it is not intended for. This is dangerous and we do not recommend it.
Question:Why didn't I receive a confirmation email?
Answer: If you didn't receive a confirmation email, please check your spam folder. Still don't see one? Feel free to message us here, so we can help you out!